Return and Refund Policy

Last updated: 03/30/26

At Plant Cell Technology (PCT), our commitment is to deliver consistent, high-quality products that perform to specification every time. We stand behind everything we produce.

Upon receiving your package, please inspect your shipment promptly for any damage or discrepancies, or concerns so we can assist you effectively. 

If an issue arises, our priority is to resolve it quickly and effectively so your work is not disrupted.

Product Issues & Resolution

If you experience an issue with any PCT product, please contact our team promptly so we can assist.

We work closely with our customers to resolve issues quickly and effectively. Depending on the situation, PCT will:

  • Replace the product at no cost
  • Remanufacture and expedite a new batch
  • Provide technical support and troubleshooting
  • Offer product credit toward future orders when appropriate

Our priority is to minimize disruption to your work and ensure a successful outcome.

Reporting an Issue

To ensure the fastest resolution, please include the following when contacting us:

  • Order number
  • Product name and batch/lot number
  • Description of the issue
  • Photos or supporting documentation (if applicable)

Reporting Timeframes

  • Issues related to shipping or handling must be reported within 30 days of the shipment date.
  • All other product-related issues should be reported promptly after discovery. Claims may be denied in cases of unreasonable delay.

Refund Policy

Due to the specialized and sensitive nature of plant tissue culture products, PCT does not offer monetary refunds once an order has been fulfilled.

Instead, we take full responsibility for product performance and are committed to resolving any issues through replacement, remanufacturing, or technical support.

Return Policy

Return Authorization

Returns must be approved by our Customer Service department after an issue has been reported. Returns are limited to eligible items (see “Non-Returnable Items” below).

Non-Returnable Items

To protect product integrity and maintain quality standards, the following items are not eligible for return:

  • Reagents and opened products
  • Products past expiration
  • Custom or special-order items
  • Products returned without original labeling or identification

Business Hours & Response Time

Support requests are handled during normal business hours, Monday through Friday. Please allow 48–72 business hours for an initial response.

Our Commitment

We do not treat issues as transactions, we treat them as partnerships.

Our focus is to ensure you receive a product that performs to expectation, every time.